Here’s part 2 of my Michael Bublé concert experience.
So two weeks ago I blogged about the awesome Michael Bublé concert on March 13th. Part 2 of the post has to do with how the concert organisers weren’t so good in, organising.
JAGtickets.com.my (owned by JAG Entertainment & Design) were the organisers for the last leg of Bublé’s Crazy Love tour. They promised big things:
“Rest assured that we have invested in the best for the concert – expect state-of-the-art sound systems, lighting and an elaborate stage that will simply dazzle you (as though the music wasn’t divine enough already!). You may have attended concerts before, but we promise that this one will be unlike any other that you’ve experienced.”
They delivered on their promise—it was top of the class, spectacular, unbelievably extraordinary. Who would have doubted their capabilities? JAG is run by a guy with a team bragging a long list of reputable references and successful projects. I’m talking about Walt Disney premiere events, involvement in renowned theme park projects such as Ocean Park in Hong Kong, and even Cinema Expo International, Europe’s largest gathering of Motion Picture Theatre Industry.
BUT … they HAD to mess up seating arrangements.
We got into the stadium and to the location of where our seats were, but then was told that we had to wait for a bit before we’re shown to our seats. Time passed us by and a group of us (approx 30 – 40 people) were still standing along the walkway waiting to be told where to sit.
Every staff I stopped to ask about what’s going on, gave me the same excuse—that their sorting out the seating. I don’t get what’s so hard about showing us to our seats. Our tickets say seats B12 and B13. What’s the point of having a seat number but now you tell me I don’t have a seat?
Turns out the problem was…there isn’t a row B.
To be exact, there weren’t any rows A to L.
The block where we’re supposed to be seated started from rows M to Z.
What an FML moment.
45 minutes after we arrived at the stadium, with minutes before Bublé appeared on stage, WE WERE STILL STANDING! I know I got the cheapest tickets but HEY they still cost us RM 500 for those two freaking seats!
How could a concert organiser even make this mistake? And even so, why wasn’t it discovered before concert goers arrived into the venue? And why did it take so long to rectify the problem?
We finally got our seat just as the Bublé got on stage, but there were still at least 20 – 30 people waiting for their seats, standing along the walkway, shouting at staff who were walking pass, angry and upset why they had no place to sit. Who wouldn’t be? I could have paid less money to buy free standing tickets if I wanted to stand, no?
Yeah, so your T&Cs say that you “may add, withdraw or substitute seating arrangements without prior notice”. But is it our problem if you can’t even figure out your A to Zs?
JAGtickets PLEASE don’t mess up future concert experiences. Because this one left a really bad taste in my mouth.